FAQ

We clean all types of carpets, including synthetic, wool, and delicate fabrics. Each carpet is assessed before cleaning to ensure the best and safest method is used.

For general maintenance, every 6 to 12 months is ideal. However, homes with pets, children, or heavy foot traffic may benefit from more frequent cleaning.

Yes! In addition to carpets, we provide professional rug, upholstery, and mattress cleaning services to help refresh and restore your home.

We achieve excellent results on most stains, including coffee, wine, and pet stains. However, some older or deeply set stains (like bleach or ink) may not be fully removable. We’ll always do our best and be honest about the expected results.

Yes! We work with tenants, landlords, and estate agents to provide end-of-tenancy carpet cleaning to help ensure deposit returns.

Typically, carpets dry in 4 to 8 hours, depending on ventilation, humidity, and carpet thickness. Keeping windows open or using fans can speed up drying time.

We recommend removing small or fragile items beforehand. We can move larger furniture where necessary and will clean around or underneath it before placing it back.

It’s best to wait until it’s fully dry. If necessary, you can walk on it with clean socks or indoor shoes to avoid re-soiling.

No, we use modern cleaning methods that prevent shrinkage. Shrinking typically occurs when carpets are over-wet, which we carefully avoid.

No, our cleaning solutions are eco-friendly, non-toxic, and safe for children and pets while still being highly effective at removing dirt and stains.

Yes! Our cleaning process is safe, and you can remain in your home while we work. We just ask that you avoid walking on damp carpets until they dry.

We safely clean a wide range of surfaces including driveways, patios, decking, paving, brickwork, stone, concrete, and resin-bound surfaces.

No — we use adjustable pressure settings and surface-appropriate equipment to ensure effective cleaning without causing damage, especially on delicate areas like resin or grouted paving.

In most cases, water pressure alone does the job. For tougher stains (like oil or moss), we use biodegradable, eco-friendly cleaning solutions that are safe for pets, children, and plants.

It depends on the size and condition of the area. Most residential jobs are completed within a few hours. We'll give you a clear time estimate in your quote.

Not necessarily — as long as we have access to the area and an outdoor tap or water supply, we can carry out the job while you're away.

We provide soft landscaping services including turfing, garden clearance, planting, border reconstruction, irrigation system installation, and basic fencing or edging work.

Yes! We offer one-off services as well as scheduled maintenance plans — weekly, fortnightly, or monthly, tailored to your property’s needs.

Absolutely — we can supply and install turf, plants, pots, topsoil, compost, edging bricks, and more. We'll source everything needed for the project, or work with materials you already have.

For simple gardens, yes — we can help plan layouts, plant placement, and practical solutions for drainage and irrigation. For larger design projects, we may recommend partnering with a garden designer.

Yes — all garden waste and debris are removed and responsibly disposed of as part of the service.

Prices depend on the size of the area, level of soiling, and type of carpet. Contact us for a tailored quote, and we’ll be happy to provide a competitive price. Our minimum charge for any carpet cleaning service is £75. This ensures we can cover the cost of high-quality cleaning products, professional equipment, and expert service. Customers must provide parking or a permit for our team; otherwise, a £4/hour fee applies. If your location is in a congestion charge zone, the fee will be added to your invoice. Please inform us in advance of any special arrangements needed.

Basic stain treatment is included in our cleaning service. However, for severe or specialist stain removal, there may be an additional charge, which we’ll discuss beforehand.

Yes, we require a 50% deposit of the total job cost to secure your booking. The remaining balance is paid upon completion of the job.

We accept cash, bank transfers, and most major debit/credit cards. Let us know your preferred payment method when booking.

A 50% deposit is required at the time of booking, with the rest payable after the job is completed to your satisfaction.

Customer satisfaction is our priority. If you’re unhappy, let us know immediately, and we’ll do our best to resolve any issues.

It’s always best to book in advance to secure your preferred time. However, if you need an urgent or same-day cleaning, we’ll do our best to accommodate you if we have availability.

Yes! If we have availability, we can provide same-day or urgent cleaning services. Contact us as soon as possible, and we’ll try to fit you in.

Yes, we understand things come up. We just ask that you give us at least 24 hours’ notice if you need to cancel or reschedule.

Yes! We use deodorizing treatments to tackle odors from pets, smoke, dampness, and spills. If the smell is deep-set (e.g., pet urine soaked into underlay), full odor removal may require multiple treatments.

Not at all. This is a myth linked to poor cleaning methods that leave residue. Our cleaning process removes all dirt and product, ensuring your carpet stays cleaner for longer.

Accidents happen! If it’s a fresh spill, blot (don’t rub) it immediately with a dry cloth. If necessary, we can return for a touch-up clean at a discounted rate.

While we achieve excellent results, no professional cleaner can guarantee full stain removal, especially for bleach, ink, or dye-based stains. However, we always use the best possible techniques to minimise or eliminate them.

Yes! Professional cleaning refreshes and extends the life of old carpets. While we can’t reverse wear and tear, we can make them look significantly cleaner and fresher.

We primarily use hot water extraction (steam cleaning), which is the most effective method for deep cleaning carpets.

Of course! No carpet is too dirty for us to handle. The more soiled it is, the more satisfying the transformation!

We take every precaution to avoid damage. If an issue arises, we will address it professionally and work with you to find a solution.

We predominantly serve Hendon, Golders Green, Edgware, Stamford Hill, and surrounding areas. If you’re unsure whether we cover your location, just ask!

If you're outside our standard service areas, there may be a small travel fee. Contact us, and we’ll be happy to discuss options.